PRIVACY POLICY

The Vandal Australia
Last updated: February 2026


1. INTRODUCTION

The Vandal Australia (“The Vandal”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, including when you visit or make a purchase from www.thevandal.com.au (“Site”).

By using this Site or providing personal information to us, you consent to the handling of your information in accordance with this Privacy Policy.


2. WHO WE ARE

The Vandal Australia products are distributed in Australia by:

BikeSportz Imports Pty Ltd
trading as The Vandal Australia

Email: info@bikechain.com.au


3. WHAT IS PERSONAL INFORMATION?

“Personal Information” has the meaning given in the Privacy Act 1988 (Cth) and includes information or opinions that identify, or could reasonably identify, an individual.


4. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following types of personal information:

4.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment and transaction details (processed securely via third-party providers)
  • Order history and products purchased
  • Returns or warranty information
  • Communications with our customer service team

4.2 Information Collected Automatically

  • IP address
  • Browser and device information
  • Website usage data and browsing behaviour
  • Cookies and similar tracking technologies

5. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information when you:

  • Place an order or create an account
  • Subscribe to marketing communications
  • Contact customer support
  • Submit a returns or warranty request
  • Participate in promotions, surveys or competitions
  • Browse or interact with our website

6. PURPOSES FOR COLLECTING PERSONAL INFORMATION

We collect, hold and use personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Manage payments and prevent fraud
  • Provide customer service, returns and warranty support
  • Communicate with you about orders or enquiries
  • Send marketing communications (where consented)
  • Improve our website, products and services
  • Conduct analytics and business reporting
  • Comply with legal and regulatory obligations

7. MARKETING COMMUNICATIONS

Where you have opted in, we may contact you via:

  • Email
  • SMS
  • Social media advertising platforms

You may opt out at any time by:


8. COOKIES & ANALYTICS

We use cookies and similar technologies to:

  • Recognise returning visitors
  • Analyse website traffic and usage
  • Improve functionality and user experience

You can disable cookies via your browser settings; however, some Site features may not function correctly.


9. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to trusted third parties, including:

  • Payment processing providers
  • Delivery and logistics partners
  • IT, hosting and analytics service providers
  • Marketing and communications platforms
  • Professional advisers (lawyers, accountants, insurers)
  • Government or regulatory authorities where required by law

We do not sell personal information.


10. OVERSEAS DISCLOSURE

Some service providers may store or process personal information outside Australia (for example, cloud hosting or analytics providers).

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.


11. DATA SECURITY

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access or disclosure

Despite these measures, no data transmission over the internet is completely secure, and you provide information at your own risk.


12. ACCESS & CORRECTION

You may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate, incomplete or outdated information

Requests can be made by contacting info@bikechain.com.au. We may require verification of identity before processing requests.


13. ACCOUNT DELETION & DATA RETENTION

You may request deletion of your account by contacting us.

Certain information may be retained where required by law or for legitimate business purposes (such as taxation, warranty or dispute resolution).


14. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.


15. COMPLAINTS

If you believe we have breached your privacy rights, please contact us at:

info@bikechain.com.au

We will investigate and respond within a reasonable timeframe, usually within 30 days.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.


16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The latest version will always be published on this Site. Continued use of the Site indicates acceptance of any updates.


17. GOVERNING LAW

This Privacy Policy is governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.